Privacy Policy

 

Section 01

Information We Collect

Account Information. When you register for an account we store your full name, email address, and a one-way hashed representation of your password. You may also elect to provide us a referral code, timezone, and potentially other optional configuration parameters within your profile settings.

Payment Information. We use Stripe (https://stripe.com) as our merchant account provider. All cardholder data, transmissions, and storage are performed on Stripe's servers and never on our servers or network. We have no knowledge of your credit card number at any point in time. We do have access to your transaction history with us, the type of card (i.e., Visa, Mastercard, etc.), and the last four digits of the card number.

Usage Data. We automatically collect information about how you interact with the platform, including pages visited, features used, query parameters submitted to our analytics engine, and session duration. This data is collected via our own server logs and through a third-party analytics provider, on our public website (see Website Analytics below) and in the customer portal (see Customer Portal Analytics and Session Recording below).

Portfolio and Watchlist Data. Any securities, positions, or watchlists you enter into the platform are stored in order to provide the service. This data is associated with your account and is never used for commercial purposes beyond delivering the platform to you.

Device and Technical Information. We collect browser type, operating system, IP address, and screen resolution for account operations, security and performance monitoring, and to optimize platform rendering. We store cookies on your browser which are necessary to support proper user account management. Our public website and our customer portal each store an analytics identifier in your browser, as described below.

Website Analytics. On our public website we use PostHog (https://posthog.com), a product analytics provider, to understand how visitors use the site. It records the pages you view, the page that referred you, the links and buttons you click, how far you scroll, your browser, device type and screen size, your approximate location (derived from your IP address), and technical errors that occur on the page. It does not record what you type into forms, and we do not record your screen or browsing session on the public website. PostHog stores a random identifier in your browser (in a cookie and in local storage) so that it can recognize a returning visitor. We use this information only to understand and improve our website. It is not used for advertising and is never sold. You can turn it off at any time; see Your Rights below.

Customer Portal Analytics and Session Recording. When you are signed in to the customer portal we also use PostHog to understand how the portal is used and to help us support you. It records the pages you view, the buttons and links you click (but not their text), technical errors, your browser, device type and screen size, your approximate location (derived from your IP address), and a recording of your session: what the portal displayed, where you moved your mouse, clicked and scrolled, how you moved between pages, and messages written to your browser's developer console. We link this information to your account using an internal account number, never your name or email address, so that when you ask for help we can see what you saw. PostHog stores an identifier for the portal in your browser (in a cookie and in local storage); it is kept separate from the one on our public website, so your visits to the public website are not linked to your account. Before a recording leaves your browser, everything you type is masked, and so are your name, your email address, your referral code, your portfolio names and figures, the purchase prices and quantities you enter, the price alerts you set, and your subscription details. Recordings do not include the content of the requests your browser exchanges with our servers. Nothing is recorded, and no analytics is sent, on any page you see before you sign in, such as the sign-in, registration, and password reset pages, with one exception: if your browser blocks something on one of those pages because it breaks our security rules (most often something added by a browser extension), your browser sends PostHog a short technical report naming the address of the page and what was blocked, and PostHog receives your IP address with it. The pages opened from a link in one of our emails never send this report. Recordings are kept for 30 days and then deleted. PostHog processes this information on our behalf as our service provider and does not use it for its own purposes. We use it only to provide customer support, to find and fix problems, and to improve the platform; it is not used for advertising and is never sold.

Communications. If you contact us via the contact form or email, we retain that correspondence to respond to your inquiry and use that information to improve our support processes.

 

Section 02

How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and authenticate your identity.
• To deliver the analytics, signals, forecasts, and portfolio tracking features of the platform.
• To send transactional emails such as account confirmations, password resets, and service notifications. We do not send unsolicited marketing emails without your explicit opt-in.
• To monitor platform performance, detect errors, and improve reliability.
• To understand how visitors use our public website and how customers use the portal, so that we can improve them.
• To provide customer support, including reviewing a recording of your portal session when you report a problem.
• To investigate and prevent fraudulent or unauthorized use of the platform.
• To comply with applicable legal obligations.

We do not sell, rent, or license your personal information to third parties without your consent.

 

Section 03

Use of AI in our Services

We use artificial intelligence extensively to power features across our platforms. Where possible we will employ deterministic non-AI techniques, however, there are many cases where non-deterministic semantic reasoning is needed. Things like combing through news feeds and generating sentiment analysis, or evaluating and interpreting various data sets and distilling them down into recommendations, and things of that nature. To accomplish this quickly and at scale, the relevant portions of your content are sent to our AI providers to generate a response, and are then returned to us for further processing. These providers process your content only to fulfill that request.

AI-generated output can be inaccurate or incomplete, so we recommend reviewing everything we provide before relying on it for important decisions.

Use of AI is a necessary part of us providing the service, if you are concerned about your information being fed into LLMs (large language models) then please consider not using our service. We limit the scope of what we process as best we can, but cannot offer an AI-free version of our platform.

 

Section 04

Data Security

We implement industry-standard security controls to protect your data from being accessed by unauthorized persons. Any access to customer data by our employees is limited. We maintain a tiered infrastructure utilizing multiple layers of firewalls, network segregation, and policies to help prevent a security breach or violation by unauthorized parties.

Our web applications require a secure layer of authentication. A customer must log in with their credentials in order to access their account information. All communication with our websites and web applications is encrypted using TLS 1.2 or higher.

 

Section 05

Third-Party Services

We use a limited number of trusted third-party service providers to operate the platform. These may include cloud infrastructure providers, market data vendors, AI processors, email delivery services, and a product analytics provider.

Our platform does not embed advertising networks or social media tracking pixels. We use PostHog for analytics on our public website and for analytics and session recording in the customer portal, as described in Section 01, solely to support our customers and to understand and improve our website and platform. Any other third-party JavaScript loaded by the platform (such as the Bootstrap framework) is served solely to support platform functionality.

Links to external websites, if present, are provided for informational purposes. We are not responsible for the privacy practices of any linked third-party site and encourage you to review their respective privacy policies.

 

Section 06

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access. You may request a copy of the personal data we hold about you.
• Correction. You may request that inaccurate or incomplete data be corrected.
• Deletion. You may request deletion of your account and associated personal data, subject to legal retention requirements.
• Portability. You may request your data in a structured, machine-readable format.
• Objection. You may object to certain processing activities, such as the use of your data for analytics. To stop analytics in your browser, turn on Global Privacy Control or Do Not Track in your browser settings: our website and our customer portal honor both, and send no analytics data and make no session recording while either is on. Clearing or blocking cookies and local storage for our website or the portal also removes its analytics identifier.

To exercise any of these rights, please contact us here. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

 

Section 07

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the platform, or applicable law. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered users by email.

Your continued use of the platform after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.

 

Section 08

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please message us here:

• Contact Form: https://foxholeanalytics-dev.com/contact

We take all privacy inquiries seriously.